Get the support you need. Find answers to common questions or contact our expert support team.
Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.
Quick answers to common questions
After creating your account, click the "Upload Document" button on your dashboard. You can upload PDF, Word, or text files up to 100MB each.
We support PDF, Microsoft Word (.doc, .docx), plain text (.txt), and many other common document formats. Contact us if you need support for a specific format.
Most documents are analyzed within 30 seconds to 2 minutes, depending on length and complexity. Bulk analyses may take longer but are processed efficiently.
This feature allows you to compare documents written in different languages, detecting conflicts and inconsistencies across language barriers.
Custom rules let you define specific criteria for document analysis, such as flagging certain terms, checking for required clauses, or validating against company policies.
Yes! Bulk verification is available on Plus plans and above. You can upload and analyze multiple documents simultaneously for comprehensive comparison.
No, absolutely not. Your documents are processed entirely within our secure infrastructure and never sent to external AI services like OpenAI.
By default, documents are stored for 30 days and then automatically deleted. You can customize this retention period or delete documents manually at any time.
Yes! Enterprise customers can deploy KompareDocs in their own infrastructure for maximum security and control. Contact our sales team for details.
You'll be charged overage fees based on your plan. We'll notify you before you reach your limits so you can upgrade if needed.
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately for upgrades, or at your next billing cycle for downgrades.
We offer a 30-day money-back guarantee for annual plans. Monthly subscriptions can be cancelled anytime without additional charges.
We offer REST APIs and webhook integrations. Check our API documentation or contact our technical team for integration assistance.
Our support team can help you optimize your analysis settings, create custom rules, or troubleshoot any issues. Contact us with specific examples.
Yes! We offer onboarding sessions and training for Business and Enterprise customers. Training can be customized for your specific use cases.
For critical system issues affecting your business operations:
Phone: +1 (555) 123-4567 (24/7)
Email: emergency@komparedocs.com