Terms of Service

1. Acceptance of Terms

By accessing or using KompareDocs services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Service

KompareDocs provides AI-powered document analysis and comparison services, including:

• Document verification and conflict detection
• Multi-language document analysis
• Custom rule-based document comparison
• Risk assessment and compliance checking
• Bulk document processing
• API access and integrations

Our Service is designed to assist with document analysis but does not constitute legal advice. Users are responsible for their own legal decisions based on our analysis results.

3. Account Registration and Security

Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person or entity may not maintain more than one account

Account Security

• Use strong passwords and enable two-factor authentication when available
• Do not share your account credentials with others
• Log out of your account when using shared computers
• Report security vulnerabilities to security@komparedocs.com

4. Subscription Plans and Billing

Subscription Tiers

We offer multiple subscription tiers with different features and usage limits:

• Free: Limited usage for evaluation purposes
• Starter: Individual professional use
• Plus: Small team collaboration
• Pro: Advanced features and higher limits
• Small Business: Team pooling and management
• Enterprise: Custom solutions and on-premise deployment

Billing and Payments

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as expressly stated
• Overage charges apply when usage exceeds plan limits
• Prices may change with 30 days advance notice
• Failed payments may result in service suspension

Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• 30-day money-back guarantee for annual subscriptions
• No refunds for monthly subscriptions or overage charges

5. Acceptable Use Policy

Permitted Uses

• Document analysis for legitimate business purposes
• Compliance verification and risk assessment
• Contract review and comparison
• Due diligence and legal research

Prohibited Uses

You may not use our Service to:

• Analyze documents you don't have legal right to access
• Process personal data without proper authorization
• Attempt to reverse engineer or circumvent our AI models
• Resell or redistribute our Service without permission
• Generate excessive load that impacts service performance
• Upload malicious content, viruses, or harmful code
• Violate any applicable laws or regulations

Fair Usage

• Use the Service within your subscription plan limits
• Respect rate limits and processing quotas
• Do not create multiple accounts to circumvent limits
• Report bugs and vulnerabilities responsibly

6. Data and Privacy

Your Data

• You retain all rights to your uploaded documents
• We process your documents solely to provide our Service
• Your documents are not used to train our AI models without consent
• We implement strong security measures to protect your data

Data Processing

• Documents are processed in secure, isolated environments
• No documents are sent to OpenAI or other third-party AI services
• Processing occurs within your specified geographic region when possible
• Enterprise customers can require on-premise processing

Data Retention

• Documents are automatically deleted according to your retention settings
• Default retention period is 30 days
• You can delete documents manually at any time
• Account data is deleted within 90 days of account closure

7. Intellectual Property

Our Intellectual Property

• KompareDocs owns all rights to the Service, including AI models and algorithms
• Our trademarks, logos, and brand elements are protected
• You may not copy, modify, or distribute our proprietary technology
• Limited license granted solely for authorized use of the Service

Your Intellectual Property

• You retain all rights to your documents and data
• You grant us limited rights to process your data for providing the Service
• We do not claim ownership of your content
• You may export your data at any time

8. Service Availability and Support

Service Level

• We strive for 99.9% uptime but do not guarantee continuous availability
• Planned maintenance will be announced in advance when possible
• Enterprise customers receive enhanced SLA guarantees
• Service credits may be available for significant outages

Support

• Support availability varies by subscription tier
• Free and Starter plans receive email support
• Higher tiers include priority support and phone access
• Enterprise customers receive dedicated support teams

9. Disclaimers and Limitations

Service Disclaimers

• Our Service provides AI-powered analysis, not legal advice
• Results should be reviewed by qualified professionals
• We do not guarantee 100% accuracy in all scenarios
• Service is provided "as is" without warranties

Limitation of Liability

• Our liability is limited to the amount paid for the Service
• We are not liable for indirect, consequential, or punitive damages
• Users are responsible for validating analysis results
• Force majeure events exempt us from performance obligations

10. Termination

Termination by You

• You may terminate your account at any time
• Cancellation takes effect at the end of the billing period
• You remain responsible for charges incurred before termination
• Data export should be completed before account closure

Termination by Us

• We may suspend or terminate accounts for Terms violations
• Immediate termination for security threats or illegal activity
• 30 days notice for non-compliance issues when possible
• Refunds at our discretion for early termination

11. Changes to Terms

We may update these Terms from time to time. When we do:

• Material changes will be announced 30 days in advance
• Updated Terms will be posted on this page
• Email notification for significant changes
• Continued use constitutes acceptance of new Terms
• You may terminate your account if you disagree with changes

12. Governing Law and Disputes

Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

Dispute Resolution

• Good faith negotiation required before legal action
• Binding arbitration for disputes over $10,000
• Small claims court for smaller disputes
• Class action waiver applies

13. Contact Information

For questions about these Terms, please contact us:

Effective Date: September 16, 2024

Last Updated: September 16, 2024

Version: 1.0